Software Support Professional

hace 1 mes


Alajuela, Alajuela, Costa Rica United Parcel Service A tiempo completo
Unlock Your Potential with UPS

About the Role:

The Software Support Professional plays a pivotal role in providing exceptional support services to users across corporate standard technology products. This position involves delivering software planning, technical guidance, and informal training to customers, ensuring seamless adoption of our technology ecosystem.

Daily Responsibilities:

This professional organizes and coordinates activities for installing, deploying, and upgrading software, as well as network facilities. They troubleshoot and restore routine technical service issues and resolve equipment problems using established processes and procedures.

Collaboration and Teamwork:

The Software Support Professional collaborates closely with Information Services' (I.S.) staff to deploy standardized support practices and procedures. This involves coordinating implementations and facilitating activities to support programs and projects, ensuring alignment with business objectives.

Requirements and Qualifications:

  • Bachelor's degree in a technology-related field or equivalent experience
  • 1-3 years of experience in a technology-related field
  • Basic SQL experience preferred
  • Strong understanding of object-oriented programming principles
  • Excellent written and verbal communication skills in English
  • Ability to work independently or collaboratively as part of a team
  • Proficiency with Windows-based operating systems

Work Environment and Benefits:

This is a full-time position that offers the opportunity to work from home. The regular working hours are Monday through Friday, 8:00 am to 5:00 pm. UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Salary: $65,000 - $80,000 per year, based on experience and qualifications.



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