Senior Deployment Solutions Specialist

hace 1 día


Alajuela, Alajuela, Costa Rica United Parcel Service A tiempo completo

At United Parcel Service, we are seeking an experienced Senior Deployment Solutions Specialist to work closely with our Customer Solution Specialists to complete the implementation of core and complex solutions, as well as reporting needs as requested.

About the Role:

We are looking for a results-driven individual with demonstrated success in a fast-paced environment to join our team. As a Senior Deployment Solutions Specialist, you will assist with the implementation and deployment of various solutions to help drive the approach of customer overall project plans.

Key Responsibilities:

  • Work with IT functions to implement projects consisting of CampusShip, Quantum View Manage, Quantum View Data, Flex Global View, WorldShip, Crossware, Billing Center, Billing Data, SimilarWeb, EDI, EMT, Host Access, API, and Custom Deployment Tools
  • Develop, distribute, and support reports for data/shipping analysis, time in transit, service maps, and address validation
  • Collaborate with IT functions for problem resolution requests

Requirements:

  • Advanced knowledge and experience with MS Office Suite, particularly Access, and SharePoint
  • Programming experience in various languages and web tools environments (SQL, Visual Basics, VBScript, systems-oriented languages such as C++, database design, ASP, CFML, HTML, JavaScript, XML, Restful, etc.)
  • Excellent written and oral communication skills for written and oral reports
  • Strong attention to detail with ability to work independently
  • Commitment to customer satisfaction
  • Excellent analytical and problem-solving skills with ability to adhere to strict timelines

Preferred Qualifications:

  • Very strong communication skills in English (Additional Languages of Spanish, Portuguese, and French a plus)
  • Bachelor's Degree (or internationally comparable degree) - Preferred
  • Previous experience in a call center environment and customer service experiences an asset

Compensation and Benefits:

The estimated salary range for this position is $65,000 - $90,000 per year, depending on experience and qualifications. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

About United Parcel Service:

United Parcel Service is committed to providing a workplace free of discrimination, harassment, and retaliation. We strive to create a culture that values diversity, equity, and inclusion, and we encourage applications from candidates who share these values.



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