Customer Service Telecommunications Expert

hace 1 semana


Alajuela, Alajuela, Costa Rica Abbott A tiempo completo

This role offers a unique opportunity to work in a fast-paced Contact Center environment under close supervision. As a Telecommunication Specialist, you will be responsible for providing exceptional customer service and support to Abbott Sales Representatives, physicians, and hospital personnel.

About the Job

This position is part of the CRM Division, Cardiac Rhythm Technologies team at Aerocentro, Alajuela. You will work closely with your colleagues to ensure seamless communication and problem-solving skills.

Key Responsibilities:
  • Answer calls from hospitals' staff regarding patients with Abbott implanted pacers or defibrillators
  • Pull up patient tracking information and take down contact details for calling hospitals
  • Determine the relevant Sales Representative and send case information via text message
  • Perform outbound calls to confirm receipt of case information
  • Triage calls following approved procedures and seek guidance when necessary
Requirements

To succeed in this role, you should have:

  • A High School Bachelor's Degree
  • One year of experience in customer service, product support, IT, telecommunications, or a related field
  • Fully bilingual (English and Spanish)
  • Knowledge of computer systems, including Word, PowerPoint, Excel, and Outlook
Preferred Qualifications

We are looking for candidates with experience in the biotech, bio-instruments, or medical devices industries and those familiar with enterprise business models.

Estimated Salary

$55,000 - $65,000 per year, based on location and experience.



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