Technical Lead

hace 1 mes


Alajuela, Alajuela, Costa Rica Golabs A tiempo completo
About the Role

At Golabs, we are seeking a highly skilled Technical Lead to spearhead our cyber security solutions. This is a unique opportunity for an experienced IT professional to join our team and drive technical excellence.

Key Responsibilities
  • Provide expert technical guidance and support to employees on hardware, software, and network-related issues.
  • Develop and maintain in-depth knowledge of our cyber security solutions, including SaaS and On-Premise product lines.
  • Troubleshoot and resolve complex IT-related problems, both remotely and on-site as required.
  • Document and track IT issues, ensuring timely resolution and adherence to service level agreements (SLAs).
  • Collaborate with cross-functional teams to shape new features and products, representing the voice of the customer.
Requirements
  • Strong working knowledge of Microsoft Azure AD, Office365, Exchange Online, Microsoft Defender, SharePoint, OneDrive, Teams administration, and Intune Mobile Device Management.
  • Familiarity with Windows Server and Active Directory management in a hybrid identity environment.
  • Experience with modern identity and access management tools and protocols (Okta, ADFS, SAML, Auth 2.0, OpenID Connect, SCIM).
  • Experience creating and updating DNS records, and related PKI certificate management.
  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Experience as a Systems Administrator (or similar type of role), preferably in a SaaS or cloud-based environment.
  • Strong knowledge of cloud platforms such as AWS, Azure, or Google Cloud, including services like EC2, S3, RDS, and VPC.
  • Proficiency in scripting and automation using tools such as PowerShell, Bash, or Python.
Estimated Salary Range

We offer a competitive salary range of $120,000 - $180,000 per annum, commensurate with experience.


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