IT Technical Specialist

hace 3 días


Alajuela, Alajuela, Costa Rica Golabs A tiempo completo

About the Job

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Golabs is seeking an experienced Technical Support Engineer to join our team. In this role, you will be responsible for providing exceptional technical support to our customers.

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About You

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We are looking for a highly skilled and motivated individual with a strong background in technical support. Your primary responsibility will be to develop and maintain technical knowledge solutions to resolve customer issues.

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You will be working closely with our Customer Experience team to diagnose, troubleshoot, and identify solutions to resolve customer issues. You will also be responsible for documenting and tracking customer issues to resolution while adhering to Service Level Agreements (SLAs).

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In addition to your technical skills, we are looking for someone who is able to communicate effectively with customers and provide prompt and accurate feedback. You will also be responsible for summarizing complex product issues accurately and thoroughly for escalation to Tier 3 support.

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Requirements

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To be successful in this role, you will need to have:

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  • ">
  • Familiarity with multiple technologies, including Networking, Data Center, Security, and Cloud">
  • Experience with cyber security products, specifically NAC, RADIUS, and 802.1x">
  • Experience with network configuration and architecture - Layer 2/Layer 3 Switching/Routing, TCP/IP, VPN">
  • Experience in a customer-facing role with excellent communication (written and verbal) and interpersonal skills">
  • Independent, initiator, and a team player">
  • Advanced analytical thinking and problem-solving skills">
  • Research and troubleshooting abilities">
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Preferred Qualifications

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2+ years of experience in product support/professional services for an international hi-tech company

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Technical Bachelor's degree

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Project management experience

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What We Offer

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We offer a competitive salary of $80,000 - $100,000 per year, depending on experience, as well as opportunities for professional growth and development.

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Golabs is an equal opportunities employer and welcomes applications from all qualified candidates.

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Estimated salary: $90,000 per year.



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