Senior Technical Support Specialist

hace 3 semanas


Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

Overview

We're a tech services and support company, Tek Experts, focused on delivering specialized solutions for clients. Our team of experts is dedicated to helping customers succeed through agile, relationship-based support.

About the Role

This role will provide excellent customer service while managing high-severity issues. You'll be proactive in communicating with customers and ensuring a positive experience at all levels of our support structure.

Key Responsibilities

  • Provide timely updates on case progress and resolution.
  • Gauge incident severity by identifying impact on the customer's business.
  • Collaborate with cross-functional teams to ensure issue resolution.
  • Manage the incident lifecycle and maintain documentation.
  • Mentor junior specialists as needed.

Requirements

You'll need 2 years of experience in customer service or technical support, with proficiency in English and Portuguese (B2 level). Some higher-level education is preferred, along with relevant certifications.

Benefits

This role offers a competitive salary ($60,000 - $80,000 per year), depending on location and experience. We also offer opportunities for growth and professional development in a diverse global team.



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