Customer Service Representative for Sales Support

hace 1 día


Alajuela, Alajuela, Costa Rica 3M A tiempo completo
Job Description:

At 3M, we are seeking a highly skilled Customer Service Representative to join our Sales Support Team in San Jose, Costa Rica. This role is ideal for an individual with exceptional communication skills and experience in customer-facing roles.

Key Responsibilities:

  • Act as the primary liaison with internal customers, providing clear and professional communication
  • Educate and inform internal customers on various processes and direct them to appropriate resources
  • Handle internal and external customer inquiries, claims, and complaints, interpreting policies and regulations, and investigating problems
  • Communicate with other departments and providers to research and resolve issues, identify and implement service solutions

Requirements:

  • Possess a Bachelor's degree or higher from an accredited institution
  • Minimum of one (1) year of combined experience in customer service and/or sales in a private, public, government, or military environment
  • English level: 80% proficiency (written and spoken)

Preferred Qualifications:

  • Salesforce system experience
  • Experience with cross-functional project participation
  • Exceptional customer service competencies
  • Ability to work in a high-volume, rapidly changing environment

What We Offer:

  • Competitive salary estimated at $45,000 - $65,000 per annum, depending on experience
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A dynamic and inclusive work environment that values diversity and employee well-being

About 3M:

As a leading global company, 3M is committed to innovation, sustainability, and community engagement. Our mission is to improve lives through science and technology, and we are dedicated to creating a better future for generations to come.



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