Customer Service Representative for Proof of Delivery

hace 1 día


Alajuela, Alajuela, Costa Rica 3M A tiempo completo

Company Overview: 3M is a well-established company with a rich history of innovation and excellence. With a strong commitment to customer satisfaction, we strive to provide the best possible service to our clients.

Estimated Salary: $45,000 - $60,000 per year

Job Description: As a Customer Service Representative for Proof of Delivery, you will play a vital role in obtaining proof of delivery documents from patients and ensuring timely completion of work tasks. Your responsibilities will include:

  • Obtaining return of the Proof Of Delivery (POD) document from the patient through a database for worklist prioritization.
  • Completing outbound dialer calls and handling inbound calls.
  • Identifying additional contact numbers when necessary.
  • Interacting with patients, home health agencies, and doctors' offices to obtain information needed to locate the patient.
  • Researching by reviewing all order notes, documents on file, previous orders, and internet searches to determine course of action for each order on the assigned worklist.
  • Entering detailed order notes documenting course of action taken in multiple systems.
  • Maintaining their assigned worklist in a timely and efficient manner.

Required Skills and Qualifications: To succeed in this role, you must possess:

  • A High School Diploma or equivalent.
  • Flexible and adaptable nature with schedule, workflow processes, and priorities.
  • Effective communication skills in English, both verbally and in writing.
  • At least one year of call center experience.
  • Capability of multitasking and toggling through 4-5 different systems (dual screens).
  • Strong typing skills.
  • Ability to operate independently without close supervision.
  • Positive customer service and team-oriented attitude.
  • Confidentiality and discretion in all business dealings.

Benefits: At 3M, we value our employees and offer a range of benefits to support their well-being, including:

  • Competitive pay and benefits package.
  • Flexible work arrangements to accommodate individual needs.
  • Opportunities for professional growth and development.
  • Recognition and rewards for outstanding performance.
  • A supportive and inclusive work environment.

Essential Functions/Information: This position requires constant computer and phone usage, including repeated computer keyboarding, to ensure accurate and timely completion of tasks. Management reserves the right to alter job duties at any time.



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