Customer Service Specialist
hace 15 horas
Company Overview
Abbott is a leading healthcare company committed to improving lives through innovative medical solutions.
Job Description
This position, located in Zona Franca Coyol, Alajuela, involves working independently with minimal supervision to manage complex customer accounts. As a subject matter expert, you will facilitate and resolve intricate customer service requests, provide technical assistance to team members, and lead process improvement initiatives.
Key Responsibilities:
- Process and verify purchase orders, coordinating the distribution of medical devices to hospitals, sales representatives, and distributors.
- Research and resolve any problems with received orders, correcting them as necessary.
- Communicate inventory shortages and shipping status to sales representatives and customers.
- Perform proactive follow-up to ensure accurate inventory records and timely billing.
- Issue and track returns and credits based on procedures.
Requirements and Qualifications:
- Bachelor's degree
- Highly developed interpersonal skills, including conflict resolution and effective communication
- Ability to multitask, prioritize, and meet deadlines
- Advanced English language proficiency
- Experience working in the biotech, bio-instruments, or medical devices industries (desired)
- SAP knowledge required
Estimated Salary Range: $45,000 - $60,000 per year, depending on location and experience
Benefits:
- Competitive salary and benefits package
- Ongoing training and development opportunities
- Collaborative and dynamic work environment
Original Language Code: en
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