Customer Service Representative
hace 21 horas
Job Overview
We're SmileDirectClub, a company that believes everyone deserves a smile they'll love. We're looking for passionate team members to help spread smiles and positivity across the country.
Key Responsibilities
- Accurate data entry of patient information
- Reviewing documents and filling in necessary paperwork for customers
- Uploading documents and customer submissions in SmileCheck
- Inputting and reviewing data for Claim accounting
- Handling escalations and reporting anomalies
- Special Projects and other duties as needed
- Working with both inbound and outbound customer calls in a fun and team-oriented environment
- Providing a positive and supportive experience for every customer you speak with when answering questions
Qualifications
- Customer service experience and excellent customer satisfaction skills
- Claim accounting or account receivable process knowledge is a plus
- English proficiency (C1 preferably or B2+ as a minimum) (written and spoken)
- Proficient in MS Office, Excel knowledge is a must
- Attention to detail and data input of numbers
- Great attitude and willingness to help others
- Work under pressure
- Team player
About Us
SmileDirectClub was founded on a simple belief: everyone deserves a smile they love. We've created a digital brand for straightening your smile by leveraging proprietary technology, matching licensed professionals with customers who need orthodontic treatment.
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