Customer Service Representative

hace 22 horas


Alajuela, Alajuela, Costa Rica 3M A tiempo completo

Company Overview

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As a key member of the Medical Solutions Division Advantage Center, you will play a vital role in enhancing our customers' experience with their healthcare needs.

You will be interacting with individuals such as patients, family members, physicians, skilled nursing facilities, and other healthcare professionals to provide timely and professional service.

Responsibilities

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  • Handle incoming calls for orders, service, and product information, following department procedures.
  • Accurately enter required data and process orders in accordance with department procedures.
  • Identify and probe for customer needs, clarify information, research issues, and provide alternatives as needed.
  • Refer requests for service or information outside departments' responsibility appropriately.
  • Handle or refer billing requests as defined in desk procedures and reference tools.
  • Escalate special customer or service center requests or problem issues as appropriate to a supervisor or designated representative.
  • Notify supervisor or designated representative of issues or trends with impact on customer satisfaction.
  • Participate in any and all reasonable work activities as assigned and deemed appropriate by management.
  • Achieve and maintain Performance Objectives.
  • Understand and comply with HIPAA regulations and PHI and all 3M policies.

Required Skills and Qualifications

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  • Advanced English (oral and written) C1.
  • Ability to work in a flexible schedule.
  • At least one year of customer service experience.
  • Strong typing skills.
  • High School Diploma or equivalent.
  • Capable of multitasking and toggling through 4-5 different systems (dual screens).
  • Flexible and adaptable - with schedule, workflow processes, and priorities.
  • Capability to work effectively and exercise sound business judgment in a team environment, as well as independently.
  • Operate independently without close supervision.
  • Ability to convey a positive customer service and team-oriented attitude.
  • Maintain complete confidentiality and discretion in business relationships.

Benefits

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3M offers many programs to help you live your best life both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. Imagine your future in 3M.



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