Telecommunication Specialist Customer Support Representative

hace 1 día


Alajuela, Alajuela, Costa Rica Abbott A tiempo completo

A career at Abbott offers a unique opportunity to work in a dynamic environment that values innovation and excellence. Our team of professionals is dedicated to delivering exceptional customer service and support.

About the Role

This position works in a Contact Center environment under close supervision, focusing on defined work assignments while following established procedures. The Telecommunication Specialist I role involves providing answering services and paging services for Abbott Sales Representatives, physicians, and hospital personnel.

Key Responsibilities
  • Answers calls from hospital staff when a patient presents in an emergency room indicating they have an Abbott implanted pacer or defibrillator.
  • Pulls up patient tracking information for a given device and takes down all contact information for the calling hospital (facility name, city, state, zip, phone, and location in the emergency room).
  • Determines the specific Sales Representative that covers the hospital or the city/state and sends a text message with all the case information to that Sales Representative.
  • Performs outbound calls to Sales Representatives to confirm receipt of case information.
  • Triage calls, following approved troubleshooting procedures, and seeks guidance from other personnel for further assistance when appropriate.
Shift Schedule

Monday to Friday, 2pm to 10pm.

Requirements

To be successful in this role, you will need:

  • High School Diploma or equivalent.
  • Bachelor's Degree preferred.
  • One year of experience in a customer service, product support, IT, telecommunications, or related role.
  • Fully Bilingual (English and Spanish).
Preferred Qualifications

Experience in the biotech, bio-instruments, or medical devices industries. Experience working in a broader enterprise/cross-division business unit model preferred.



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