Communication Specialist for Cardiac Rhythm Technologies

hace 2 días


Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completo

About Abbott Laboratories

Abbott Laboratories is a global leader in healthcare, committed to improving people's lives through innovative medical solutions.

The Opportunity

We're seeking a Customer Service Telecommunication Specialist I to join our team at our Alajuela location. As a key member of our Contact Center, you'll work closely with our Sales Representatives, physicians, and hospital personnel to provide exceptional customer service.

Job Responsibilities:

  • Answer calls from hospitals' staff regarding patients with Abbott implanted pacers or defibrillators
  • Pull up patient tracking information and take down contact details for the calling hospital
  • Determine the relevant Sales Representative and send case information via text message
  • Perform outbound calls to confirm receipt of case information
  • Triage calls following approved procedures and seek guidance when necessary

Requirements:

  • High school degree
  • 1+ year of experience in customer service, product support, IT, telecommunications, or related field
  • Proficiency in computer systems including Word, PowerPoint, Excel, and Outlook
  • Language proficiency: Fully Bilingual (English and Spanish) C1

Preferred Qualifications:

  • Experience in biotech, bio-instruments, or medical devices industries

What We Offer:

  • A dynamic work environment with opportunities for growth and development
  • A competitive salary of $45,000 - $60,000 per year, depending on location and experience
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • The chance to work with a global leader in healthcare and make a meaningful impact on people's lives

Join Abbott Laboratories



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