Communication Specialist for Cardiac Rhythm Technologies
hace 2 días
About Abbott Laboratories
Abbott Laboratories is a global leader in healthcare, committed to improving people's lives through innovative medical solutions.
The Opportunity
We're seeking a Customer Service Telecommunication Specialist I to join our team at our Alajuela location. As a key member of our Contact Center, you'll work closely with our Sales Representatives, physicians, and hospital personnel to provide exceptional customer service.
Job Responsibilities:
- Answer calls from hospitals' staff regarding patients with Abbott implanted pacers or defibrillators
- Pull up patient tracking information and take down contact details for the calling hospital
- Determine the relevant Sales Representative and send case information via text message
- Perform outbound calls to confirm receipt of case information
- Triage calls following approved procedures and seek guidance when necessary
Requirements:
- High school degree
- 1+ year of experience in customer service, product support, IT, telecommunications, or related field
- Proficiency in computer systems including Word, PowerPoint, Excel, and Outlook
- Language proficiency: Fully Bilingual (English and Spanish) C1
Preferred Qualifications:
- Experience in biotech, bio-instruments, or medical devices industries
What We Offer:
- A dynamic work environment with opportunities for growth and development
- A competitive salary of $45,000 - $60,000 per year, depending on location and experience
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off
- The chance to work with a global leader in healthcare and make a meaningful impact on people's lives
Join Abbott Laboratories
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