Customer Service Professional

hace 21 horas


Alajuela, Alajuela, Costa Rica 3M A tiempo completo
Job Description:

The Customer Service Representative role is a customer-facing position that involves delivering high-quality service and results within our organization. As a representative, you will be responsible for providing white glove service to our customers through timely and accurate order management processing, education, and problem-solving.

Key Responsibilities:
  • Act as the primary liaison with 3M customers
  • Communicate clearly and professionally with 3M personnel
  • Educate and inform customers of various processes and direct them to appropriate resources
  • Manage customer orders from entry to delivery
  • Develop and lead improvements and solutions to work processes and tools
  • Handle non-routine and difficult inquiries

As an Order Management Specialist, you will be required to have a comprehensive understanding of business processes, procedures, and information. This includes using active knowledge to manage order entry, order/account issues, and troubleshooting ongoing questions that resolve customer pain points in a timely manner.

Skills and Qualifications:
  • Strong interpersonal skills in working with diverse levels of business partners, team members, and leadership
  • Excellent organizational and time management abilities to ensure multiple tasks are completed by designated deadlines
  • Demonstrated attention to detail to prevent errors in work
  • Flexible attitude and ability to work within a rapidly growing organization
  • Ability to adapt differing techniques and methods to develop solutions for complex customer service issues
Benefits:
  • Efficiently build credibility and trust with customers and businesses through timely and accurate customer service processing
  • Knowledge and use of SAP and Sales Force systems
  • Maintain and remain current with all SAP/SF training and certifications
Additional Responsibilities:
  • May provide training to new employees and other members of work groups
  • Participate in daily team meetings to discuss recent activities, daily activities, and barriers to completing work


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