Luxury Service Professional
hace 2 días
**Job Overview**
We are seeking a Luxury Service Professional to join our team at Solaz, a Luxury Collection Resort in Los Cabos. As a key member of our Rooms & Guest Services Operations department, you will be responsible for delivering exceptional service to our guests and ensuring their stays with us are nothing short of unforgettable.
**Key Responsibilities:**
- Report accidents, injuries, and unsafe work conditions to management in a timely and professional manner.
- Maintain the highest level of uniform and personal appearance standards, adhering to our company's dress code policy.
- Welcome and acknowledge all guests according to Marriott International's service standards, anticipating and addressing their needs promptly and professionally.
- Assist individuals with disabilities and thank guests with genuine appreciation for their business.
- Communicate clearly and professionally with colleagues and guests, using active listening skills to resolve issues efficiently.
- Prepare and review written documents accurately and completely, adhering to company policies and procedures.
- Answer telephones using proper etiquette, responding to calls in a courteous and professional manner.
**Requirements:**
- Able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
- Ability to stand, sit, or walk for extended periods or for an entire work shift.
**About Us:**
The Luxury Collection is a prestigious ensemble of hotels and resorts from around the world. Our mission is to guide our guests on transformative journeys that touch their spirits, enrich their lives, and create lasting memories. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. At Marriott International, we are committed to non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.
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