Service Experience Ambassador
hace 1 día
We are seeking a highly skilled Service Experience Ambassador to join our team at JLL. As a key member of our customer service team, you will be responsible for delivering exceptional experiences to our clients and visitors.
Your primary focus will be on providing top-notch customer service, ensuring that every interaction is positive and professional. You will serve as the main point of contact for guests, answering their questions, and resolving any issues that may arise.
Key Responsibilities- Provide exceptional customer service to all guests, ensuring a professional and positive experience.
- Greet and welcome clients and visitors, providing them with necessary information and assistance.
- Coordinate and schedule appointments, meetings, and events, ensuring seamless logistics and execution.
- Maintain a high level of knowledge about the property, amenities, and local area in order to provide accurate and helpful information to guests.
- Handle and resolve guest complaints or issues, escalating when necessary to ensure satisfactory resolution.
- Collaborate with internal teams, such as facility management and security, to address client needs and ensure a smooth operation.
To succeed in this role, you will need:
- A high school diploma or equivalent; additional relevant certification is a plus.
- Proven experience in a similar customer service role, preferably in the hospitality or property management industry.
- Excellent interpersonal and communication skills, both in person and over the phone.
- Strong organizational and multitasking abilities, with attention to detail and accuracy.
- Ability to remain calm and composed under pressure and handle difficult situations with professionalism and tact.
JLL is a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers, and investors achieve their business ambitions.
We prioritize creating a diverse and inclusive culture where everyone feels welcomed, valued, and empowered to achieve their full potential. Our core values of teamwork, ethics, and excellence are fundamental to everything we do.
What We OfferAs a Service Experience Ambassador at JLL, you can expect:
- A competitive salary of $45,000 - $60,000 per year, depending on experience.
- A comprehensive benefits package that prioritizes mental, physical, and emotional health.
- The opportunity to work in a dynamic and fast-paced environment with a talented team.
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