Customer Experience Ambassador
hace 1 semana
About Us
At Marriott International, we believe that a career should be about more than just putting food on the table – it’s about creating unforgettable experiences for our guests. As a Guest Service Expert, you will play a crucial role in delivering exceptional service to our customers.
About the Job
We are seeking a highly motivated and detail-oriented individual to join our team as a Guest Service Expert. In this role, you will be responsible for providing top-notch service to our guests, ensuring their every need is met, and exceeding their expectations.
Responsibilities
- To ensure that our guests have an exceptional dining experience by attending to their needs and providing prompt, courteous service.
- To work collaboratively with our kitchen staff to deliver high-quality food and drinks.
- To maintain a clean and safe working environment, adhering to our high standards of quality and cleanliness.
- To communicate effectively with guests, colleagues, and management to ensure seamless service delivery.
- To be proactive in identifying and resolving guest complaints, turning them into opportunities to exceed expectations.
Requirements
- You must be able to stand for long periods, move around quickly, and lift objects weighing up to 25 pounds without assistance.
- You must be able to read and visually verify information, including menus and orders.
- You must be able to take initiative and make decisions independently, while also being part of a team.
- You must be able to communicate effectively in English, both written and verbal.
Benefits
- A competitive salary, estimated to be around $40,000 - $60,000 per year, based on location and experience.
- A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching.
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