Customer Service Ambassador for Smile Transformation
hace 1 día
At SmileDirectClub, we're redefining the way people achieve a smile they love. Our mission is to empower transformation and confidence through innovative technology and exceptional customer care.
Job OverviewWe're seeking a highly motivated Customer Service Ambassador to join our team in Costa Rica. As a key member of our customer service team, you'll play a vital role in providing an exceptional experience for our customers, ensuring their satisfaction with our products and services.
Responsibilities- Provide top-notch support to customers via phone, email, or chat, addressing their queries and concerns in a timely and professional manner.
- Contact customers to remind them to continue with the treatment process, ensuring a seamless experience.
- Strive for first-contact resolution in all interactions, demonstrating your problem-solving skills and commitment to excellence.
- Maintain connectivity to SDC systems, performing tasks as required, even when working remotely.
- Fluency in English (C1 level), both written and spoken.
- Strong computer navigation skills and proficiency in using software applications.
- Able to manage ambiguity, prioritize tasks, and maintain attention to detail.
- An excellent team player with effective time management and stress management skills.
- Comprehensive medical, dental, and vision insurance.
- 401(k) plan with company match.
- Generous paid time off (PTO) for relaxation and rejuvenation.
- Exclusive aligner and whitening benefits for you and your loved ones.
We foster a collaborative work environment, prioritizing positivity, transparency, and employee well-being. Join us in shaping the future of smile transformation and making a meaningful impact on people's lives.
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