Operations Support Associate

hace 2 días


Alajuela, Alajuela, Costa Rica Smiledirectclub A tiempo completo
About SmileDirectClub

We believe everyone deserves a smile they'll love. Our mission is to empower transformation by providing access to affordable, high-quality orthodontic care.

Job Description

This role plays a critical part in our customer success journey. You will be responsible for:

  • Accurate data entry of patient information
  • Reviewing and processing documents for customers
  • Uploading submissions to our platform
  • Inputting and reviewing claim accounting data
  • Handling escalations and reporting anomalies
  • Participating in special projects as needed

You will work closely with our team to provide a positive experience for every customer you interact with.

Qualifications

To be successful in this role, you will need:

  • Customer service experience with a focus on excellent customer satisfaction skills
  • Claim accounting or account receivable process knowledge (a plus)
  • English proficiency at C1 level (written and spoken)
  • Proficiency in MS Office, with expertise in Excel
  • Attention to detail and ability to input numbers accurately
  • A great attitude and willingness to help others
  • Ability to work under pressure and as part of a team
Our Culture

We value teamwork, positivity, and innovation. We're committed to spreading smiles and making a difference in people's lives.


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