Software Licensing Customer Support Expert

hace 2 días


Alajuela, Alajuela, Costa Rica Micro Focus A tiempo completo

Overview

At Micro Focus, we combine pragmatism and customer-centric innovation to deliver trusted solutions that help our customers succeed in today's rapidly evolving marketplace.

The Software Licensing Customer Support Specialist plays a crucial role in assisting customers with their license fulfillment, from initial activation and delivery through expansions, migrations, and resolving issues with used licenses.

This position requires problem-solving skills, independent judgment, and effective communication with customers and internal stakeholders.

Key Responsibilities

  • Act as the primary point of contact for customers and internal teams regarding license-related issues.
  • Provide accurate and timely license keys with minimal repeated communication.
  • Educate customers on the process of license key delivery and access requests.

Requirements

Typically, a Bachelor's degree or equivalent experience and/or 1-2 years related experience or Master's degree is required. Additionally:

  • Basic knowledge of customer relations is necessary.
  • Demonstrated verbal communication, confident telephone manner, and customer service skills are essential.
  • Mastery in English is required.
  • Knowledge of microcomputer hardware and basic-level operating systems software is beneficial.
  • Customer-oriented ability, quality, and details orientation, good analytical skills, ability to work independently, and being an excellent team player are all valued qualities.


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