Software Licensing Customer Support Expert
hace 2 días
Overview
At Micro Focus, we combine pragmatism and customer-centric innovation to deliver trusted solutions that help our customers succeed in today's rapidly evolving marketplace.
The Software Licensing Customer Support Specialist plays a crucial role in assisting customers with their license fulfillment, from initial activation and delivery through expansions, migrations, and resolving issues with used licenses.
This position requires problem-solving skills, independent judgment, and effective communication with customers and internal stakeholders.
Key Responsibilities
- Act as the primary point of contact for customers and internal teams regarding license-related issues.
- Provide accurate and timely license keys with minimal repeated communication.
- Educate customers on the process of license key delivery and access requests.
Requirements
Typically, a Bachelor's degree or equivalent experience and/or 1-2 years related experience or Master's degree is required. Additionally:
- Basic knowledge of customer relations is necessary.
- Demonstrated verbal communication, confident telephone manner, and customer service skills are essential.
- Mastery in English is required.
- Knowledge of microcomputer hardware and basic-level operating systems software is beneficial.
- Customer-oriented ability, quality, and details orientation, good analytical skills, ability to work independently, and being an excellent team player are all valued qualities.
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