Tech Leadership and Delivery Expert
hace 4 días
We are seeking a Tech Leadership and Delivery Expert to join our team at Tek Experts. Our company is dedicated to delivering specialized and unique solutions for clients, and we're looking for someone who can drive exceptional outcomes with purpose-built solutions.
Tek Experts is a tech services and support company focused on delivering agile, relationship-based support to the largest and most innovative enterprises. Our mission is to help customers succeed by providing problem-solving, learning, and working within a diverse global team.
As a key business leader, you will be responsible for managing your team to ensure exceptional customer service across technical service lines. This includes supporting the personal development of your team through training and coaching, acting as the primary escalation point for team operational issues and customer delivery management, and providing accurate and timely communication to all stakeholders in a customer support issue.
You will also be responsible for monitoring KPIs to ensure proper business delivery, reviewing processes and workflows to diagnose areas of improvement and propose improvement plans where gaps are found, sharing updates and reports with management, and owning, monitoring, coordinating, and managing all escalated cases.
In this role, you will have 3-5 years of experience in technical support, software support, IT operations, and/or infrastructure support, with 1-2 years of experience managing teams. A higher-level education in a technical discipline or related certification is preferred, along with experience in supporting cloud-based technologies and excellent knowledge of technology-based environments and solutions.
Our core leadership competencies include Inspire, Build, and Deliver. We prioritize creating an inclusive environment, leading with purpose, and acting with integrity and respect. Our leaders own business growth, drive innovation, and continuously strive for excellence. They focus on setting clear priorities, embracing agility and change, and fostering collaboration for growth.
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