Global Onboards Leadership Position

hace 2 días

Alajuela, Alajuela, Costa Rica Jll A tiempo completo

JLL empowers employees to excel professionally and personally.

The Global Contingent Worker Onboarding Program Manager plays a critical role in managing the technical on and off-boarding program for GREF, overseeing the end-to-end life cycle with focus on risk mitigation and data accuracy. With comprehensive knowledge of requirements fully aligned with GREF strategies, this position leads a multi-regional team to deliver a standardized program across all regions, ensuring highest standards of data integrity and compliance through self-inspections, audits, and business analysis. The manager engages senior stakeholders and provides strong team leadership to a widely dispersed team. Additionally, acts as a Subject Matter Expert (SME), identifying discrepancies and driving process improvements. Collaborates closely with the GREF People Management Program Manager, GREF People Management Program Lead, GREF JLL HR Team, and GREF Learning teams.

**Primary Responsibilities & Deliverables:**

  • Resource optimization and team leadership of global and regional POCs in the Onboards program team, including Continuous Improvement & Development Planning
  • Delivers program performance reporting against Success Metrics
  • Liaise with multiple stakeholders, acting as escalation point for customers
  • Program stakeholder and Customer engagement, keeping GREF People Management Program Manager and Lead up-to-date on overall program health, changes, risks, and issues

**What this job involves:**

  • Leads a multi-regional team, ensuring workflow is optimized and creating a high-performing program
  • Collaboration with GREF People Management Program Lead to ensure clear expectations on goals, reporting, and budgets for the program are established and met
  • Liaise with multiple stakeholders
  • Deliver rhythm of business (ROB) for the program (calls, reporting, audits, analysis)
  • Establish mechanisms that ensure consistently high levels of accuracy in data management and reporting, driving continuous improvement in automation to improve efficiency and data integrity
  • Review of reporting data, weekly statistics, and status ensuring accuracy in execution, identification of issues, and remedial plans
  • Identify improvements and initiatives that optimize program execution, systems, and documentation
  • Partner with the Legal and Contingent Worker Compliance teams to ensure full compliance of the program. Partner with GREF Communication to identify effective communication channels and build a clear and robust communication plan for the program
  • Lead program execution decision making, drive solutioning and risk mitigation within the team
  • Ensure end-to-end compliance of the program
  • Participate in strategic committees and prioritization meetings both at a regional and global level
  • Routinely provides critical data for GREF Cultural Onboarding and GREF Learning plus other Shared Operations Support programs as required
  • Provide routine analysis and reporting activities for the Onboards program

**Estimated Salary: $120,000 - $180,000 per year**, depending on experience and qualifications. This salary estimate is based on national averages for similar positions in the United States.

**About the Role:**

This is a key leadership position within JLL, responsible for overseeing the global contingent worker onboarding program for GREF. The ideal candidate will have extensive experience in program management, with a proven track record of delivering high-performing programs and leading cross-functional teams. They will be able to navigate complex organizational dynamics, build strong relationships with stakeholders, and drive process improvements to enhance program efficiency and data integrity.

**Requirements:**

  • Minimum 5 years of experience in program management, preferably in the real estate or facilities industry
  • Proven track record of delivering high-performing programs and leading cross-functional teams
  • Excellent organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
  • Strong analytical and problem-solving skills, with the ability to identify areas for improvement and drive change
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines

**Benefits:**

JLL offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for professional development and growth, as well as a dynamic and supportive work environment.

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