IT Support Specialist
hace 1 día
Micro Focus is a leading provider of enterprise software solutions, dedicated to helping organizations manage their core IT elements and achieve business transformation.
We are seeking an experienced Change Guardian Support Engineer to join our CyberRes SaaS team, responsible for providing top-notch customer support for our expanding AWS-based SaaS offering.
About the RoleThis position offers an excellent opportunity for growth and advancement in your career, with a focus on developing your IAM, AWS, and customer implementation and support skills. You will work closely with our Site Reliability Engineering (SRE) team to deploy new Change Guardian and containers to AWS.
- Troubleshoot and resolve issues with our Change Guardian SaaS offering, including product-related and cloud infrastructure problems;
- Take direct ownership of customer issues from end to end, resolving all requests and incidents;
- Categorize and prioritize Change Guardian support requests using ticketing to track issues and provide up-to-date status and information;
- Work with our SRE team to help deploy new Change Guardian and containers to AWS;
- Assist customer success teams with onboarding customers to Micro Focus's Change Guardian and IAM SaaS offering;
- Recommend and perform system upgrades and patching of the IAM SaaS environment on AWS;
To be successful in this role, you will need:
- A Bachelor of Science in Computer Science, Information Technology, or a related field, or equivalent experience or certification;
- 4+ years of customer support, IT operations, or help desk experience;
- 2+ years of direct experience in managing or implementing identity and access management (IAM) technology either on-premises or within AWS or Azure-based deployments;
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