Business Development Account Specialist

hace 2 días

San Francisco, Heredia, Costa Rica Tebra A tiempo completo

About the Role:

As an Account Specialist at Tebra, you will serve as the primary point of contact for small businesses within our direct practice customer base. Operating in a scaled account management model, you will prioritize a list of accounts to engage with at any given time. Your proactive approach will involve connecting with customers for various reasons, such as increasing adoption of our software, securing renewals, responding to feedback and inquiries, and identifying upsell opportunities.

You will follow established playbooks to drive customer outcomes and deliver results. We seek organized, self-starting individuals who thrive in fast-paced environments and are confident in taking control of customer conversations while providing clear guidance on achieving their goals.

Your Area of Focus:

Develop and maintain a deep understanding of our product offerings and how they can benefit our customers, as well as internal processes.

  • Respond to inbound customer inquiries or questions related to adoption, expansion, and renewals.
  • Follow and complete prescribed playbooks in a timely manner with thorough documentation.
  • Provide feedback on improving our customer success processes and procedures, as well as strategy.

Your Professional Qualifications:

We are looking for candidates with 1-2 years of experience in a customer-facing role (customer success, account management, sales, or a related field).

  • Experience managing a case queue and multiple, ongoing customer interactions.
  • Experience working with SaaS products and a deep understanding of the SaaS business model preferred.
  • Strong interest in technology and software development.
  • Superb written and spoken English.
  • Excellent communication, interpersonal, and relationship-building skills.
  • Proven track record of successfully managing customer relationships and driving customer success metrics.
  • Experience with Gainsight, Salesforce, and Google Workplace is highly preferred.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

About Tebra:

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Over 100,000 providers trust Tebra to elevate their patient experience and help them grow their practice. At Tebra, we're building the future of well-being together. This shared vision for tomorrow begins with compassion and humanity today.

Our Values:

We believe in the following values:

  • Start with the Customer: We get to know our customers - and their patients - and look at the world through their lens.
  • Keep It Simple: Healthcare is too complex. We aim to simplify it for everyone.
  • Stay Entrepreneurial: We reject the status quo and solve problems with creativity, perseverance, and a bias to action.
  • Better Together: We are diverse, humble, and collaborative. We put the team first and win together.
  • Celebrate Success: Life is short and joy is underrated. We take time to have fun and celebrate success.

Perks & Benefits:

To support all aspects of your life, Tebra offers a wellness and childcare subsidy and a University/Education discount. Additionally, we provide access to resources that promote mental and physical health, such as Obe Fitness and LifeWorks Employee Assistance Program.

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