Technical Support Specialist for Cloud Solutions

hace 12 horas


San Francisco, Heredia, Costa Rica Encora A tiempo completo

About the Role

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We are seeking a highly skilled Technical Support Specialist to join our team at Encora. This individual will serve as the primary point of contact for customer inquiries and concerns, providing exceptional communication and support to ensure high customer satisfaction.

Responsibilities

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- Manage customer expectations and experiences through proactive engagement and robust status communication.

- Collaborate with customers, account management, product development, and QA teams to resolve issues efficiently.

- Enable new customer accounts, configure systems according to client needs, and provide end-user training.

- Identify root causes, propose test cases and fixes, and verify solutions in collaboration with product development teams.

- Document incident cases, feature requests, and customer questions for future reference.

Requirements

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- 5+ years of experience in technical or customer support, with a strong background in cloud technologies.

- Excellent problem-solving and analytical skills, with expertise in troubleshooting and continuous learning.

- Strong written and verbal communication skills, with ability to effectively interact with all levels of management.

- Ability to prioritize tasks, work under pressure, and maintain a results-oriented approach.

- Proficiency in SQL and Office tools, with a strong understanding of Azure DevOps, Azure Functions, Redis, and Event Hub.

- Knowledge of or experience in the logistics industry is an asset.

What We Offer

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- Opportunities for growth and professional development in a dynamic and supportive environment.

- Collaborative team culture that values teamwork and peer communication.

- Chance to work on cutting-edge cloud solutions and contribute to the success of our clients.



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