Technical Support Specialist for Data Quality Solutions
hace 12 horas
As a Technical Support Specialist, you will play a crucial role in providing world-class support to Experian EDQ clients. You will be responsible for promptly resolving technical issues related to API, data processing, and application functionality.
Key Responsibilities- Diagnose and troubleshoot complex technical issues
- Collaborate with product development, Level 2 and Level 3 engineering team, and account management to resolve issues and escalate as needed
- Document interactions with customers, including troubleshooting steps, solutions provided, current action owner, and follow-up plans
- Help create knowledge base articles through the Knowledge Centered Service methodology
To succeed in this role, you will need:
- 1-3 years of Desktop Support, Help-Desk, or IT-related support experience
- Bachelor's degree or equivalent experience desired
- English language proficiency (B2 level)
- Familiarity with SOAP UI, SFTP, JSON, REST APIs, and SaaS
- IT/Networking general knowledge and CLI knowledge
We offer a competitive package that includes:
- Medical, life, and dental insurance
- International Share Save Plan
- Flex Work/Work from home
- Paid time off
- Annual Performance Bonus
- Education Reimbursement
- Family Bonding
- Bereavement Leave
- Referral Program
Experian is a recognized industry leader of data quality and data quality management solutions. Our comprehensive solutions validate, standardize, enrich, profile, and monitor customer data so it is fit for purpose. With flexible SaaS and on-premise deployment models, our software is customizable to every environment and any vision.
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