Technical Support Specialist for Data Quality Solutions

hace 12 horas


San Francisco, Heredia, Costa Rica Experian A tiempo completo
About the Role

As a Technical Support Specialist, you will play a crucial role in providing world-class support to Experian EDQ clients. You will be responsible for promptly resolving technical issues related to API, data processing, and application functionality.

Key Responsibilities
  • Diagnose and troubleshoot complex technical issues
  • Collaborate with product development, Level 2 and Level 3 engineering team, and account management to resolve issues and escalate as needed
  • Document interactions with customers, including troubleshooting steps, solutions provided, current action owner, and follow-up plans
  • Help create knowledge base articles through the Knowledge Centered Service methodology
Requirements

To succeed in this role, you will need:

  • 1-3 years of Desktop Support, Help-Desk, or IT-related support experience
  • Bachelor's degree or equivalent experience desired
  • English language proficiency (B2 level)
  • Familiarity with SOAP UI, SFTP, JSON, REST APIs, and SaaS
  • IT/Networking general knowledge and CLI knowledge
What We Offer

We offer a competitive package that includes:

  • Medical, life, and dental insurance
  • International Share Save Plan
  • Flex Work/Work from home
  • Paid time off
  • Annual Performance Bonus
  • Education Reimbursement
  • Family Bonding
  • Bereavement Leave
  • Referral Program
About Us

Experian is a recognized industry leader of data quality and data quality management solutions. Our comprehensive solutions validate, standardize, enrich, profile, and monitor customer data so it is fit for purpose. With flexible SaaS and on-premise deployment models, our software is customizable to every environment and any vision.



  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About ExperianExperian is a global technology company and leader in data and analytics. With over 125 years of experience, we help economies and communities flourish by unlocking the power of data.Job Title: Data Quality Technical Support SpecialistEstimated Salary: $65,000 - $85,000 per yearAs a Data Quality Technical Support Specialist at Experian, you...


  • San Francisco, Heredia, Costa Rica Ntt Data A tiempo completo

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team in Heredia, Costa Rica. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About the RoleWe are seeking a highly skilled Data Quality Support Specialist to join our Experian EDQ North America Professional Services team. This is a full-time, remote position that requires strong technical skills and excellent communication abilities.Key ResponsibilitiesThe successful candidate will provide software technical support for Experian EDQ...


  • San Francisco, Heredia, Costa Rica Ntt Data Services A tiempo completo

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team in Heredia, Costa Rica. As a member of our support team, you will be responsible for providing top-notch technical assistance to our clients.About the RoleThe ideal candidate will have excellent communication skills, both verbal and written, and be able to work effectively in...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job OverviewExperian Health is seeking a skilled Technical Support Specialist to provide implementation and support services for our Patient Scheduling product. This role requires strong analytical capabilities, logical expression skills, and experience in the healthcare industry.Key ResponsibilitiesProvide technical support for internal and external...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    **Job Overview**: We are seeking a highly skilled Technical Support Specialist to join our Experian Healthcare team. This is a permanent home-based role in Costa Rica, offering a unique opportunity to work with a leading provider of healthcare solutions.**Salary:** $45,000 - $65,000 per annum**Job Description:** As a Technical Support Specialist, you will be...


  • San Francisco, Heredia, Costa Rica Ntt Data A tiempo completo

    We are currently seeking a Senior Technical Field Specialist to join our team in Costa Rica.As an IT support specialist, you will be responsible for troubleshooting and creating solutions that leverage technology to meet the end customer's business needs. This service is on-site and may include:Main ResponsibilitiesAssembly of equipment (Rollout)Relocation...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job Title: Technical Solutions SpecialistJob Summary:We're seeking a highly skilled Technical Solutions Specialist to join our team at Experian. As a key member of our Client Services department, you will provide exceptional technical support to our clients, ensuring they receive the highest level of service.Key Responsibilities:Troubleshoot complex...


  • San Francisco, Heredia, Costa Rica Ntt Data A tiempo completo

    About the Role">We are seeking a highly skilled Senior Quality Assurance Automation Specialist to join our team in Heredia, Costa Rica. This is an excellent opportunity to leverage your technical expertise and passion for quality assurance to drive business growth and success.">Key Responsibilities">As a Senior Quality Assurance Automation Specialist, you...

  • Data Quality Specialist

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    **Job Summary**We are seeking a highly skilled Data Quality Specialist to join our Experian team. This role will involve providing technical support to our clients worldwide, utilizing data cleansing, validation, enrichment, and profiling solutions.**Key Responsibilities**Provide remote software technical support for Experian EDQ clientsCollaborate with...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job Summary:We are seeking a Technical Support Specialist to provide remote software technical support for Experian EDQ clients. The ideal candidate will have experience in desktop support, help-desk, or IT related support, and be proficient in Windows Server/Linux environment, CLI, and remote desktop technologies.Key Responsibilities:Provide technical...


  • San Francisco, Heredia, Costa Rica Ntt Data A tiempo completo

    About the RoleWe are currently seeking a Technical Support Specialist to join our team in Heredia, Costa Rica. This position offers a competitive salary range of $45,000 - $65,000 per annum.Job ResponsibilitiesDiagnose and troubleshoot Level 1 problems encountered with personal computer hardware, software, and peripherals.Respond to users' requests regarding...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job DescriptionExperian is seeking a highly skilled and motivated Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide Technical Support: Respond to and resolve technical issues and queries from...


  • San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    Sgf Global seeks a seasoned Technical Support Specialist to join our team in delivering exceptional customer experiences with our Citrix Networking solutions.**Key Responsibilities**We are looking for a highly skilled and experienced individual to independently resolve complex customer issues, collaborate with Engineering teams to develop technical...


  • San Francisco, Heredia, Costa Rica Ntt Data A tiempo completo

    We are seeking a highly skilled Data Engineering Specialist to join our team in Heredia, Costa Rica.Salary: $80,000 - $110,000 per year.Job DescriptionThe successful candidate will design and operate high-performance data solutions using big data capabilities for our data platform environment.Participate in solution architecture decisions.Develop technical...


  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    IntroductionAt IBM, we're driven by a passion for innovation and a commitment to making a difference. As a Technical Support Specialist, you'll play a critical role in delivering exceptional customer experiences and solving complex business problems for our clients.Your Role and ResponsibilitiesYou'll participate in various aspects of the software...


  • San Francisco, Heredia, Costa Rica Ibm Careers A tiempo completo

    Technical Specialist Role OverviewThis is a SWAT team role where you will be responsible for guiding escalated clients through critical situations such as upgrades and migrations. You will develop a deep understanding of client challenges and advocate on their behalf to drive positive outcomes.Key Responsibilities:Guide clients through complex technical...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    About the Role">We are seeking a skilled Technical Support Specialist to join our team at Cloud Software Group. As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers, ensuring they have a seamless experience with our cloud-based products.Key ResponsibilitiesAnswering incoming customer support requests in...


  • San Francisco, Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    Infotree Global Solutions is seeking a highly skilled Technical Support Specialist to join our team in Heredia. This full-time position offers a competitive salary of $1,000 - $2,000 per month.About the Role:We are looking for an individual with a technical degree in business informatics or software development, preferably from INA or a mandatory vocational...


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Bosch Service Solutions, a leading global supplier of Business Process Outsourcing, is seeking a highly skilled Technical Support Specialist to join their team in the Video Department. This role will involve providing exceptional customer service and technical support to clients globally.**Job Summary:**We are looking for a talented individual with strong...