Technical Support Specialist for EHC Software Solutions

hace 16 horas


San Francisco, Heredia, Costa Rica Experian A tiempo completo

At Experian, we empower consumers and our clients to manage their data with confidence. Our company description is built on a foundation of trust, innovation, and expertise. As the world's leading global information services company, we help individuals take financial control, businesses make smarter decisions, and organizations prevent identity fraud and crime.

We are looking for a Technical Support Specialist to join our team. This role involves providing technical support for internal and external customers of EHC software solutions. The successful candidate will be responsible for configuration, ongoing support, and delivery of defined QA results.

The key responsibilities of this role include:

  • Ensuring that change requests include all required information and proper actions are taken.
  • Providing meaningful responses and resolutions to assigned requests within established Service Level Agreement (SLA) time frames.
  • Assisting implementation consultants and account specialists with technical aspects of new customer implementations.
  • Maintaining progress through data reporting and analysis; presenting results internally and to clients.
  • Becoming a subject matter expert on Patient Schedule tools to develop insights and address client needs.
  • Delivering QA testing in partnership with Product Management and Product Development on new solutions, features, and system updates.

This role requires strong analytical skills and attention to detail. Familiarity with Microsoft Excel, certification highly preferred. Experience in healthcare strongly desired, as well as experience with software support and delivery in the healthcare industry. Excellent English interpersonal and communication skills are also essential.

As a Technical Support Specialist, you will work independently, prioritize multiple work items, and handle multiple tasks effectively. Strong problem-solving skills and ability to follow supplied specifications with high accuracy are also required.

Our benefits package includes medical, life, and dental insurance, an International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

We are proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive, and diverse team where people love their work and love working together. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU, ensuring that we live what we believe.



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