Technical Support Specialist for Video Operations

hace 7 horas


San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

About Bosch Service Solutions

Bosch Service Solutions is a leading global provider of Business Process Outsourcing for complex business processes and services. Leveraging cutting-edge technology and the Internet of Things, the company develops innovative service solutions across various sectors.

Job Summary

We are seeking a Technical Support Specialist to join our team in the video department. The ideal candidate will be responsible for resolving customer inquiries, logging queries, and providing technical assistance via remote support.

Key Responsibilities

  • Resolve customer issues related to video operations through technical assistance and troubleshooting.
  • Log and manage customer queries, ensuring prompt and accurate responses.
  • Collaborate with Subject Matter Experts (SMEs) to address complex cases.
  • Provide documentation, software, and firmware to customers to facilitate issue resolution.
  • Collect log files, configuration files, and database information as instructed.
  • Forward non-post-sales technical support issues to relevant departments.

Requirements

  • Mandatory qualifications include a high school or technical degree diploma in Networking or Computer Maintenance.
  • Knowledge of Windows Server environment and networking principles is an asset.
  • The ideal candidate should possess excellent communication, empathy, and multi-tasking skills.
  • Familiarity with English language at B2+/C1 level is essential.

About Working with Us

As a member of our team, you will have the opportunity to work collaboratively in a dynamic environment, leveraging your technical expertise to deliver exceptional results.



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