Technical Support Specialist for API Integration
hace 21 horas
Role Overview
As a Technical Support Specialist for API Integration, you will play a crucial role in providing exceptional technical support to clients utilizing IBM API Connect and DataPower solutions. This position requires a strong passion for handling technical challenges, with excellent problem-solving skills, and the ability to work collaboratively in a fast-paced environment.
Key Responsibilities
- Provide remote technical support assistance to clients using Problem Determination (PD) and Problem Source Identification (PSI) skills.
- Communicate action plans to clients to ensure satisfaction with steps towards resolution or the problem's root cause.
- Contribute to developing and leading a global support team that excels in delighting customers.
- Specialize in performing and enabling remote technical support of IBM software, hardware, and solutions.
- Write sample code, blogs, and review documentation to improve client support experience.
- Produce coherent knowledge base articles to enable clients to resolve issues without further escalation.
- Be part of the team conceiving and delivering new cutting-edge customer support offerings.
Requirements and Qualifications
- Experience in UNIX/Linux operating system.
- Experience with JSON/REST, XML/SOAP, Security (SSL, SSH, cryptography, etc.), Container/Virtualization (VMware, Kubernetes, Docker, etc.), and general networking.
- English communication including read, write, and speak.
- BS/BA in CS and track record in technical support or in a customer-facing role working with enterprise software.
- PREFERRED: One of scripting skills, such as Python, Bash; Knowledge in XML technologies including DTD, XSLT, XPATH, XSD, and XQuery.
About Business Unit
In a world where technology never stands still, we understand that dedication to our clients' success, innovation that matters, and trust and personal responsibility in all our relationships live in what we do as IBMer. As an IBMer, you'll be able to learn and develop yourself and your career, encouraged to be courageous and take on new challenges.
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