Technical Support Specialist for Citi

hace 3 días


San Francisco, Heredia, Costa Rica Citi A tiempo completo

Citi is seeking a highly skilled Technical Support Specialist to join our team. In this role, you will play a key part in providing technical assistance and support to ensure the smooth operation of our systems.

**Job Description:**

The Technical Support Specialist will be responsible for analyzing existing system logic, identifying areas for improvement, and implementing enhancements or fixes. You will work closely with development and production support teams to formulate and define scope and objectives for changes, document requirements, and participate in validation and testing activities.

**Responsibilities:**

  • Analyze existing system logic and make recommendations for improvements;
  • Identify and implement enhancements or fixes to resolve issues;
  • Collaborate with development and production support teams to ensure successful project outcomes;
  • Document requirements and participate in validation and testing activities;

**Qualifications:**

  • Intermediate - Advanced English language skills;
  • Knowledge of operating systems such as Unix, Linux, and Mainframe;
  • Experience in process improvements and analytical troubleshooting skills;
  • Good interpersonal and communication skills, able to convey clear messages and work effectively as part of a team;

**Salary Range:** $80,000 - $110,000 per annum, depending on experience and qualifications.

We offer a competitive salary and benefits package, including a comprehensive health insurance plan, retirement savings plan, and paid time off.



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