Senior Tax Operations Specialist

hace 1 día


San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo
Job Summary

We are seeking a highly skilled and experienced Senior Tax Operations Specialist to join our team at Amzn Support Srvcs Costa Rica. The ideal candidate will have a strong background in tax operations, with a minimum of 2 years of experience working in Customer Service or Project Management.

The successful candidate will be responsible for carrying out recurring workflows to validate exemption data, creating content based on upcoming legislation and requirements, and modifying existing content based on knowledge sharing, troubleshooting, and process changes. They will also take ownership of work, implement change, and demonstrate a problem-solving approach.

Additionally, the Senior Tax Operations Specialist will document all actions and processes to a high standard, provide advisory support to Customer Service on escalated issues, root cause escalateations surfaced by partner teams, and offer support for audit reviews.

Key Responsibilities
  • Carry out recurring workflows to validate exemption data
  • Create content based on upcoming legislation and requirements
  • Modify existing content based on knowledge sharing, troubleshooting, and process changes
  • Take ownership of work, implement change, and demonstrate a problem-solving approach
  • Document all actions and processes to a high standard
  • Provide advisory support to Customer Service on escalated issues
  • Root cause escalateations surfaced by partner teams
  • Offer support for audit reviews
Requirements
  • Bachelor's Degree
  • At least 2 years of experience working in Customer Service or Project Management
  • At least 3 years providing oral and written instructions in English
  • At least 3 years working with computers and Microsoft Office (Excel, Word, PowerPoint)
  • At least 2 years' experience with scaling processes globally, reducing errors, improving processes, and creating and maintaining high levels of performance
Preferred Qualifications
  • Experience working in a large multinational organization
  • Experience working in sales tax or indirect tax
  • Demonstrated experience working with program managers and business teams
  • Experience working with technical and non-technical teams
  • Organized, analytical, and methodical with strong attention to detail


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