Technical Operations Specialist
hace 1 día
About the Role
We are seeking a Technical Operations Specialist to join our team. As a key member of our operations team, you will be responsible for building, deploying, configuring and maintaining systems for our client business.
In this role, you will lead the problem resolution process for our clients, from analysis and troubleshooting to deploying workarounds or fixes. You will work closely with our worldwide teams to gain first-hand experience with the latest technologies and develop your technical skills.
This is an exciting opportunity to work in an agile, collaborative environment and contribute to the success of our clients. If you have a passion for technology and excellent problem-solving skills, we encourage you to apply.
Your Responsibilities
- Be the point of contact for clients, responsible for managing and owning client service requests
- Identify and investigate issues using troubleshooting techniques to provide advice and guidance to clients
- Work in a global team located in US, Canada, Ireland, China, India, and Australia, collaborating with IBMers to share recommendations, solutions and ideas
- Look for enhancements and innovative solutions to help services scale and improve existing technical support tools, procedures, or processes
- Develop and enhance your technical knowledge via projects and assignments, as well as through IBM's world-class learning platform
- Participate in on-duty rotation including weekend and holiday support as needed
Requirements
- Fluent English
- 3-5 years of experience in software development and delivery role
- 3-5 years of experience in Cloud/DevOps engineering and/or Linux administration
- Experience with at least one major public cloud provider or large-scale private/hybrid cloud using container orchestration
- Experience with modern configuration management framework (Puppet, Ansible, Chef, etc.)
- Production experience with one or more monitoring frameworks (Nagios, Prometheus, etc.)
- Strong scripting skills in at least one language (BASH, Python, Ruby, etc.)
- Experience with source control management such as git, subversion, etc.
- Understanding of software development life cycle and delivery process
- Ability to manage multiple projects while ensuring commitments and timetables are met
- Ability to partner with internal stakeholders to design operational solutions
About Us
Ibm is a leading company that understands the importance of innovation and dedication to our clients' success. We strive to be the catalyst that makes the world work better. Our team is made up of growth-minded individuals who stay curious, open to feedback and learning new information and skills to transform themselves and our company.
We offer a competitive salary of $120,000 - $180,000 per year, depending on location and experience. We also offer a range of benefits including health insurance, retirement plans, and opportunities for professional development.
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