Technical Solutions Specialist
hace 3 días
About the Role
">We are seeking a highly skilled Technical Solutions Specialist to join our team. In this role, you will provide critical support to customers and internal stakeholders, working closely with cross-functional teams to resolve technical issues and improve processes.
">Key Responsibilities:
">- ">
- Work with customers to register and set up accounts on our platform, ensuring seamless onboarding experiences.">
- Collaborate with internal teams to troubleshoot software installation issues and optimize workflows.">
- Manage patient-specific items, coordinating with manufacturing teams to ensure timely delivery.">
- Correlate account data between internal systems, identifying areas for process improvement.">
- Document customer interactions and provide timely communication, ensuring exceptional customer service.">
- Contribute to project improvement tasks, working with internal departments and external vendors to drive continuous innovation.">
Requirements:
">To succeed in this role, you will need:
">- ">
- A strong background in customer technical support, preferably in a medical technology setting.">
- Excellent communication and problem-solving skills, with the ability to work independently and collaboratively.">
- Proficiency in Microsoft Office, particularly Excel functions and macros.">
- Spanish/English language proficiency (C1 level) is highly desired.">
- An associate's degree or equivalent experience in a related field.">
Benefits of Working with Us:
">At Stryker, we offer a dynamic and supportive work environment, providing opportunities for growth and development. You will be part of a talented team dedicated to improving healthcare outcomes, working with cutting-edge technology and collaborating with cross-functional experts.
">About Stryker:
">Stryker is one of the world's leading medical technology companies, driven to make healthcare better through innovative products and services. Our commitment to excellence and patient-centered care guides our mission to improve lives and advance healthcare worldwide.
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