Scheduling Associate
hace 1 mes
**Company Overview**
At WNS Global Services, we aim to deliver exceptional business process management solutions to our clients. As part of our team, you will play a vital role in supporting our mission to enable clients to outperform.
**Job Summary**
We are seeking a highly organized and detail-oriented Scheduling Associate to join our team. In this role, you will be responsible for pre-registering and scheduling patient appointments for assigned services, ensuring seamless communication with our clients and their patients.
**Key Responsibilities**
- Pre-register patients and schedule appointments for assigned services in a timely and efficient manner.
- Verify patient insurance eligibility prior to appointment and ensure accurate information is stored in their records.
- Make outbound calls to confirm patient appointments, reschedule patients who fail to attend, and follow up on treatment completion.
- Provide empathetic and compassionate support to patients navigating our complex system.
- Collaborate with clinic resources to ensure efficient appointment scheduling.
**Requirements**
- High school diploma or equivalent required.
- Up to six months of experience in a call center environment preferred.
- Effective verbal communication skills and attention to detail.
- Comfortable using computers and navigating complex systems.
- English language proficiency at B2 level.
**What We Offer**
At WNS Global Services, we value our employees and offer a range of benefits, including role clarity, coaching, and mentoring opportunities, as well as a structured career path for growth and development.
**Why Choose WNS**
Our company culture is built around our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, and Excellence. We prioritize employee experience and offer a supportive work environment that fosters growth and success.
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