Senior. Associate

hace 1 mes


San José, Costa Rica WNS Global Services A tiempo completo
Job Description

  • 1-2 years of experience in customer service.
  • Responsible for quality monitoring of production staff and disseminating feedback.
  • Scheduling regular calibration calls with client’s quality assurance.
  • Client service (phone or Email).
  • Good verbal and written communication (in English).
  • Able to hold a free flow conversation (in English).
  • Team player.
  • Execute the work per process.
  • Escalate doubts/clarifications

Qualifications

Minimum Academic Qualification (Degree) : At least HS graduate System working knowledge required : Basic Computer Knowledge (Citrix, ADUC, Windows OS, Printers is a plus) Excellent Communication Skills 1-2 years of experience in customer service. Background and Experience Basic Knowledge of US Mortgage Regulations in Origination (preferrable). Minimum Academic Qualification (Degree) : At least HS graduate System working knowledge required : Basic Computer Knowledge (Citrix, ADUC, Windows OS, Printers is a plus). 





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