Logistics Coordination Expert
hace 19 horas
Company Overview:
Arxada is a pioneering leader with a rich legacy: Over 120 years of creating innovative specialty chemicals and solutions that enhance the performance of our customers and their products.
Our solutions, expertise, and support empower them to perform better – to be more efficient, effective, and sustainable.
We are passionate about empowering high performance and enabling our employees, partners, and customers to realize their full potential.
Together we make daily life safer, cleaner, healthier, and greener.
If you like making a difference, we are the company for you.
Job Description:
The Logistics Coordination Specialist is responsible for coordinating and following up on orders for the LSI business.
For this purpose, they will have to interact with stakeholders and customers while establishing and maintaining exceptional customer service and customer satisfaction for standard account bases.
Key Responsibilities:
- Initiates required actions for responses to customer service requests for order changes, including maintenance of order and communicates changes to appropriate personnel/departments.
- Ensures and provides quality service to both internal and external customers.
- Builds and maintains ongoing relationships with customers.
- Serves as a communication link between customers and the sales team to assure customers' needs are met.
- Initiates meetings to resolve customer issues due to order delay, backorders, returns, etc. with the appropriate teams (Product Management, Quality Managers, Transportation, Warehousing, etc.).
- Responsible for timely resolution and communication of a variety of customer complaints and issues, including implementation of corrective action plans relating to customer service, working with the Complaints Specialist.
- Maintains SAP master data by updating account information.
- Provides backup support to the team for support or when out of the office due to vacation, travel, or sickness.
Required Skills and Qualifications:
- Advanced Bachelor's degree in logistics, supply chain, or imports-related fields preferred.
- Advanced English level.
- At least 1 year of experience in logistics, supply chain, or order management-related jobs.
- Basic knowledge of Excel and Microsoft Word.
- Knowledge of SAP, Oracle, or similar ERP systems is a must.
- Requires excellent interpersonal skills to negotiate and resolve supply chain issues.
- Ability to work in a fast-paced environment and interface with various levels of management.
- Accuracy, problem-solving, multi-tasking, and listening are all critical components of this position.
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