Senior Operations Manager
hace 4 días
About the Role
The Meetings, External Engagements & Travel Team Lead position at Pfizer is responsible for overseeing the processing and ensuring compliance of US MEET transactions.
This Team Lead will demonstrate accountability, integrity, and a customer-centric approach in the face of challenge and respond to change with agility, optimism, and innovation.
Key Responsibilities:
- Review assigned MEET transactions to ensure compliance and proper documentation according to MAPP policy and systems, Country Annex, Country Profile, and MEET Standards.
- Closely monitor Meeting Planning Agencies (MPAs) assigned to transactions to ensure logistics actions are completed in accordance with Service Level Agreements (SLAs) and quality expectations.
- Work with Legal and Local Compliance to obtain approvals for exceptions when necessary.
- Consult with MEET colleagues, business colleagues, healthcare professionals, and external organizations to resolve errors, issues, or rejections as needed.
- Ensure contracts and letters for MEET transactions are reviewed and signed appropriately.
- Provide additional meeting oversight for key events, including Business Unit coordination, MPA oversight, walkthroughs, post-event feedback, venue selection, budget management, third-party coordination, customer needs, and daily support.
- Ensure audit support documentation is gathered appropriately.
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