Senior Operations Manager

hace 14 horas


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo
Company Overview

Amzn Support Srvcs Costa Rica is a cutting-edge organization driving innovation in the field of machine learning annotation. Our team utilizes high technology to deliver exceptional results, maintaining a high bar for accuracy and reducing defects within our operations.

Job Description

The Senior Operations Manager - Vision Excellence will play a pivotal role in ensuring associates are supported to deliver quality and efficiency toward machine learning annotation. This position requires overseeing operational delivery, managing teams, and leading by example to maximize output and meet exacting targets in a fast-paced environment.

Responsibilities:
  • Direct supervisory responsibility of a team of 120-140 members, managing associates and frontline managers.
  • Lead a core group of high-achieving shift managers and associates to optimize their team's performance and meet demanding targets.
  • Provide individual coaching and feedback sessions, as well as weekly one-on-one meetings, to improve customer satisfaction.
  • Manage staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects, and other Change/Kaizen initiatives as required.
  • People management, including appraisal, training, mentoring talent to grow within the organization, and controlling attrition.
  • Monitor real-time service levels and schedule adherence, holding the team accountable for meeting and exceeding performance targets.
  • Nurture a culture that consistently demonstrates alignment with leadership principles, visibly tying department decisions to these principles and tenets.
  • Ability to manage external and internal stakeholders.
Requirements:

This role requires a Master's degree in a related field, such as Business Administration or Industrial Engineering. Experience with data mining tools like SQL, SAS, SPSS, R is also essential. Additionally, Lean Six Sigma Green/Black belt certification and/or PMP certification are desirable.

Benefits:

We offer a dynamic work environment, competitive compensation package, and opportunities for growth and development. As an equal opportunity employer, we value diversity and inclusivity in our workplace.



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