Customer Service Assistant

hace 4 días


San José, San José, Costa Rica Cmacgm A tiempo completo

CMA CGM Group, a leading worldwide shipping & logistics company, is constantly evolving to meet the expectations of its customers. Founded by Jacques R. Saadé, the company has now been taken over by his son Rodolphe Saadé, who is reinventing transport and logistics. The group offers an integrated maritime, port and land service that exceeds customer expectations.

The CMA CGM Group is present in more than 160 countries through 755 offices and 750 warehouses, with a diverse fleet of 511 vessels operating on 200+ shipping lines. The company serves 420 commercial ports and employs around 110,000 people worldwide, including nearly 2,400 staff at its headquarters in Marseille.

This position will support the D&D department in providing exceptional customer service.

**Job Summary:**

We are seeking a skilled Customer Service Assistant to join our team. The successful candidate will be responsible for providing high-quality support to our customers, ensuring their needs are met and exceeded. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

**Responsibilities:**

- Provide exceptional customer service via phone, email, and other communication channels

- Respond to customer inquiries and resolve issues in a timely and professional manner

- Collaborate with internal teams to ensure seamless delivery of services

- Analyze customer feedback to identify areas for improvement and implement changes

**Requirements:**

- 2+ years of experience in customer service or a related field

- Strong communication and problem-solving skills

- Ability to work in a fast-paced environment and prioritize tasks effectively

- Familiarity with CRM software and systems

**What We Offer:**

- Competitive salary: **€35,000 - €45,000 per year**

- Comprehensive benefits package, including health insurance, retirement plan, and paid time off

- Opportunities for career growth and professional development

- Collaborative and dynamic work environment

Estimated salary range based on location and industry standards: €40,000 - €55,000 per year



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