Customer Service Support Specialist

hace 2 días


San José, San José, Costa Rica Valuable Recruitment A tiempo completo

**About Us**

We are Valuable Recruitment, an international marketing research and consultancy company. We help Facebook Advertisers scale their businesses by making their funnel squeaky clean compliant and providing them with trusted agency accounts.

This allows our clients to go from banned to scaled with our trusted process. Our team works remotely from all around the world, enjoying their freedom while contributing to a highly scaling agency.

**Job Description**

We are looking for a highly skilled Virtual Assistant who will handle our company's communication with customers and ensure their satisfaction. The main goal of this role is to respond to customer queries and concerns and provide the appropriate resolution as soon as possible via Slack or ClickUp.

The Virtual Assistant will also be responsible for providing administrative support to the team and other tasks with minimal supervision. This is a full-time position that can be done remotely.

**Key Responsibilities:**

• Be the first point of contact with customers

• Respond to customer inquiries and concerns

• Bring about resolution to a customer's complaint or dissatisfaction

• Organize communication via Slack or ClickUp

• Help the team with administrative tasks

• Prepare and organize customer databases

• Handle customer and employer information confidentially

• Manage filing systems, update records, and organize documentation

**Requirements:**

• Proven previous experience as a virtual assistant or similar role

• Well-versed in technology

• Experience with ClickUp and/or Slack

• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel) and Google Docs

• Highly organized multi-tasker

• Demonstrates excellent time management skills

• Self-directed and able to work without supervision

• Excellent verbal and written communication skills

• Very good English, especially written

• Strong interpersonal and customer service skills

**Benefits:**

As a valued member of our team, you can expect a competitive salary of $45,000 - $55,000 per year, depending on your level of experience and qualifications. You will also have the opportunity to work with an international and marketing-driven team and collaborate with global companies.



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