Customer Service Representative

hace 2 meses

San José, San José, Costa Rica Clinicgrower A tiempo completo

ClinicGrower is a leading digital marketing agency that specializes in connecting medical and dental practices with new patients in their community and generating leads, appointments, and sales.

Our Mission: We deliver results and help grow these practices to new levels.

About the Role: As an Appointment Booking Specialist, you will be responsible for supporting our clients in a timely and professional manner by delivering exceptional conversions, customer service, and nurturing to significantly impact show rates of patients at medical practices.

Responsibilities:

  • Update daily call tracking reports
  • Accurately and efficiently identify prospects, determine eligibility, and schedule their appointment(s)
  • Collects and accurately enters demographic information into the Electronic Health Record (EHR); verifies all corrections to be entered into EHR (if applicable)
  • Understand and effectively use booking center training materials; adhere to policies and procedures
  • Communicate to manager any improved procedures to facilitate growth in appointment booking center
  • Support the Mission, Vision, and Values of ClinicGrower

Requirements:

  • Proven experience in virtual assistant, appointment booking, executive assistance, or similar role
  • Excellent communication skills, with consumers (patients) and cross-departmentally and ability to relay ideas clearly
  • Solid experience with office management systems, EHRs, and Google products (Drive, Gmail, Calendar, Docs, Dialer Software)
  • An ability to think proactively and prioritize work
  • Able to self-direct and properly manage one's time effectively
  • Experience in scheduling appointments
  • Ability to learn quickly and execute at a high level with speed
  • Available to work 8 hour shifts within M-F 8.30 AM-8.30 PM EST; Must be flexible and able to work additional hours/weekends/holidays if the situation warrants it
  • Able to multitask efficiently and without issues
  • Generally reachable and responsive to Client Inquiries and team members during working hours
  • Strict attention to detail and cross checking data
  • Ability to manage multiple projects consecutively and ability to work under pressure
  • Ability to problem solve and provide effective solutions to issues as they arise
  • Must be organized and able to update agency CRM regularly and maintain documentation on all client activities
  • Autonomy and ability to thrive in remote work environments
  • Ability to show up on daily team meetings
  • Quality internet for efficiency especially on Zoom/avoiding call drops
  • Professional remote work environment to ensure calls and video calls are handled effectively without distraction

Work Environment: Fully remote, work from anywhere.

Compensation: Compensation for this role will be dependent on experience. Compensation will be provided on a monthly basis by the 5th of the month, for the previous pay-period. Review compensation plan after 6 months.

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