Customer Service Expert for Pharmaceutical and Healthcare Logistics

hace 4 horas


San José, San José, Costa Rica Kuehne+Nagel A tiempo completo

Overview

Kuehne+Nagel is a world-leading logistics company with over 80,000 employees across 1,300 locations in more than 100 countries.

About the Role

We are seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer service department, you will be responsible for ensuring operational excellence and providing exceptional support to our pharmaceutical and healthcare clients.

Your Responsibilities

  • Implement new customers by creating all necessary documents and system requirements, ensuring that customer needs are met.
  • Partner with logistics teams to match client questions with KN product offerings.
  • Understand client supply chains and work collaboratively to create solutions.
  • Serve as an escalation point for complaints and conduct root cause analysis using KN systems.
  • Communicate with clients regarding financial matters, including payment instructions and disputes.
  • Proactively follow up on shipments, tracking milestones, and anticipating potential problems.
  • Analyze performance data and plan action plans for continuous improvement.
  • Collaborate with internal departments, including Warehouse, Procurement, Operations, and Customs.

Your Skills and Experience

  • Air Logistics Knowledge
  • Customer Relationship Management
  • Customer Service
  • Networking Skills
  • Operational knowledge
  • Professional communication (speaking, writing, presentation, Zoom)
  • Existing knowledge of the Pharma and Healthcare industry and associated regulatory requirements (GxP and DG awareness)
  • Basic knowledge of Perishable cargo handling

About Kuehne+Nagel

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

Next Steps

  1. Speak with your Kuehne+Nagel recruiting specialist
  2. Meet our hiring team
  3. Decide if you will accept the offer


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