Customer Service Expert for Pharmaceutical and Healthcare Logistics
hace 4 horas
Overview
Kuehne+Nagel is a world-leading logistics company with over 80,000 employees across 1,300 locations in more than 100 countries.
About the Role
We are seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer service department, you will be responsible for ensuring operational excellence and providing exceptional support to our pharmaceutical and healthcare clients.
Your Responsibilities
- Implement new customers by creating all necessary documents and system requirements, ensuring that customer needs are met.
- Partner with logistics teams to match client questions with KN product offerings.
- Understand client supply chains and work collaboratively to create solutions.
- Serve as an escalation point for complaints and conduct root cause analysis using KN systems.
- Communicate with clients regarding financial matters, including payment instructions and disputes.
- Proactively follow up on shipments, tracking milestones, and anticipating potential problems.
- Analyze performance data and plan action plans for continuous improvement.
- Collaborate with internal departments, including Warehouse, Procurement, Operations, and Customs.
Your Skills and Experience
- Air Logistics Knowledge
- Customer Relationship Management
- Customer Service
- Networking Skills
- Operational knowledge
- Professional communication (speaking, writing, presentation, Zoom)
- Existing knowledge of the Pharma and Healthcare industry and associated regulatory requirements (GxP and DG awareness)
- Basic knowledge of Perishable cargo handling
About Kuehne+Nagel
We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.
Next Steps
- Speak with your Kuehne+Nagel recruiting specialist
- Meet our hiring team
- Decide if you will accept the offer
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