Global Logistics Customer Service Expert

hace 6 días


San José, San José, Costa Rica Kuehne+Nagel A tiempo completo

You are the vital link between our company and our valued customers, playing a pivotal role in shaping their experience. As a Sea Logistics Customer Care Specialist, you will be responsible for providing exceptional support to clients and ensuring their satisfaction with our products and services.

About the Role:

  • Customer Experience: You will proactively advise and consult to ensure customer satisfaction, addressing any concerns or issues promptly and professionally.
  • Shipment Management: Qualify and enter customer orders into the operational execution process, ensuring seamless delivery of our services.
  • Complaint Resolution: Manage complaints effectively, resolving issues efficiently and maintaining high levels of customer satisfaction.
  • Quotation Management: Provide accurate quotations and updates to customers, setting competitive prices within established parameters.
  • Customer Onboarding: Inclusively onboard new customers, transferring requirements into our systems and providing personalized support during initial orders.
  • Customer Data Management: Maintain and integrate customer data into our systems, ensuring accuracy and completeness.
  • Operational Relationship Management: Establish and maintain an operative customer relationship, exchanging knowledge with sales teams and providing front-line support.
  • Reporting: Create, refine, and review reports to optimize performance and drive business growth.

About You:

  • Education: A university degree in ADM, COMEX, IR, or a related field is required.
  • Experience: Proven experience in sea logistics and freight forwarding, with direct contact with customers.
  • Skills: Advanced English skills and strong communication abilities.

About Kuehne+Nagel:

We are a global leader in logistics, employing over 79,000 professionals across 1,300 locations in more than 100 countries. Our commitment to excellence drives us forward, and we're looking for talented individuals like you to join our team.

Salary: This is a highly competitive role, offering a salary range of approximately $60,000 - $80,000 per year, commensurate with experience and qualifications.



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