Global Logistics Relationship Manager

hace 6 días


San José, San José, Costa Rica Kuehne+Nagel A tiempo completo

You are the vital link between our company and our esteemed clients in sea logistics. As a key player in customer care, you will be instrumental in fostering long-lasting relationships built on trust and mutual respect.

Sea Logistics Customer Care Specialist plays a pivotal role in ensuring that our clients receive top-notch service, timely support, and effective solutions to their shipping needs.

Your responsibilities will include:

Customer Satisfaction

• Proactively advise and consult to ensure customer satisfaction
• Provide prompt and accurate information to clients regarding their shipments

Shipment Management

• Qualify and enter customer orders into our operational execution process
• Coordinate with internal teams to ensure seamless order fulfillment

Complaint Resolution

• Manage and resolve customer complaints in a professional and courteous manner
• Collaborate with internal stakeholders to address and rectify issues promptly

Quotation Management

• Quote and negotiate prices with clients for their shipping needs
• Set final selling prices within established price bands while maintaining quality of service

Customer Onboarding

• Instruct new customers on our services and processes
• Ensure smooth integration of customer requirements into our systems

Reporting

• Generate and review reports to track customer satisfaction and shipment performance
• Analyze data to identify areas for improvement and optimize operations

The ideal candidate will possess a University Degree in ADM, COMEX, IR, or related field and have prior experience in sea logistics and freight forwarding. Additionally, they should possess advanced English skills and be proficient in communication and problem-solving.

We offer a competitive salary of $75,000-$90,000 per annum, commensurate with experience. If you are a motivated and results-driven individual looking to build a rewarding career in logistics, we encourage you to apply.



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