Customer Service Expert for Mergers and Acquisitions

hace 1 día


San José, San José, Costa Rica Datasite A tiempo completo
Enhance Your Career with Datasite

We are a leading global provider of data rooms and SaaS technology used in high-value transactions, serving clients in over 170 countries.

This is an exciting opportunity to contribute to our success by providing expert support to our customers. As a hybrid employee, you will work two days in our Heredia office and three days remotely, enjoying a flexible schedule from Sunday to Thursday, 8am to 4:30pm CST.

To succeed in this role, you must have expert fluency in both Portuguese and English.

About the Role

We are seeking a skilled Product Support Specialist to join our team. Key responsibilities include:

  • Providing exceptional customer service by assisting with simple to complex queries and issues.
  • Troubleshooting problems to resolution and addressing user inquiries directly.
  • Routing unresolved issues to the relevant team or person for timely resolution.

You will also be responsible for:

  • Setting up and configuring projects and features within Datasite products.
  • Delivering training to customers on Datasite products via phone and web meetings.
  • Capturing all service requests, interactions, and communications in Salesforce Service Cloud.
  • Building positive relationships with customers and developing knowledge of industry and customer use cases.
Requirements

To be considered for this position, you should possess:

  • A high school diploma.
  • Expert fluency in both Portuguese and English.
  • Strong technical aptitude and learning agility.
  • 1-3 years of experience in a client service or product support environment.
  • Excellent communication skills, particularly in explaining technical terms.
  • Independent problem-solving and troubleshooting skills.
  • Able to work effectively in a team collaboration environment.
  • Excellent organizational skills and attention to detail.
Compensation and Benefits

The estimated salary for this role is $65,000 per year, depending on location and experience. In addition to your base salary, you can expect a range of benefits that enhance your overall compensation package.

Datasite offers a dynamic and inclusive work environment where diverse perspectives are valued. We are committed to maintaining a diverse workforce to serve our global customers. If you are passionate about delivering exceptional customer experiences and eager to grow your career, apply now



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