Global Compliance and Operations Specialist

hace 7 horas

San José, San José, Costa Rica Pfizer A tiempo completo

ROLE SUMMARY

The MEET Analyst position is responsible for ensuring the compliance of MAPP transactions in Latin America, from receipt to post-completion quality and compliance checks. This role requires accountability, integrity, and agility in responding to change.

This Analyst will work closely with the payments team, regional sourcing team, and other COEs as appropriate. They will be based in Escazu, Costa Rica and report directly to the LATAM MEET Operations Manager.

Responsibilities include:

  • Receiving, reviewing, and documenting all transactions coming into the Service Center;
  • Closely monitoring Meeting Planning Agencies (MPAs) assigned to transactions, ensuring that logistics actions for events are completed in accordance with SLAs and quality expectations;
  • Ensuring assigned MAPP transactions are compliant with MAPP policy, Country Annex, Country Profile, MEET Standards, and properly documented across MEET systems;
  • Detailed review/submission of all MEET data/submissions to ensure accuracy;
  • Completing compliance check lists of compliance activities;
  • Reviewing and signing contracts and letters for MEET transactions appropriately;
  • Creating and executing healthcare contracts for external healthcare professionals, ensuring fair market value and qualified HCPs;
  • Working with market colleagues or business leaders to identify MAPP/HCP-related transactions and supporting the field force as needed;
  • Resolving errors, issues, or rejections resulting from transaction review;
  • Performing exception remediation as needed;
  • Collecting audit support and documentation review for transactions;
  • Post-event reconciling budget/plans to outcomes;
  • Completing close-out activities as needed;
  • Supporting payment and processing activities as needed, including account information, vendor maintenance, meeting PO, card management, down payments, and individual logistics payments;

BASIC QUALIFICATIONS

- Ability to balance demand from multiple stakeholders;

- Proficiency in PC skills (MS Excel, Word, PowerPoint) required;

- Good organizational skills to coordinate and manage multiple priorities;

- Strong technical skills in managing transactions within a global system;

- Strong written and verbal communication skills enabling effective communication with all levels of management;

- Strong customer service skills and mindset;

- Understanding of accounting terms and financial cycle;

- Understanding of compliance/financial controls;

- Strength with multitasking and ensuring accurate detail;

- Ability to work under pressure and handle several projects at once;

- High level of self-motivation, energy, and flexibility;

- Strong interpersonal and organizational skills;

- SAP/Ariba experience preferred;

- Highly focused on customer service.

PREFERRED QUALIFICATIONS

- Typical Years of Experience: Less than 2 years of experience in compliance and customer-focused operations with significant volumes and risk;

- Minimum of bachelor's degree in Business, Finance, or a related discipline;

- Fluency in English and Portuguese is a must; additional languages preferred;

- Strong compliance experience and financial or audit controls background;

- Demonstrated ability to work as a team: influence and collaborate with peers to achieve meaningful outcomes and create business impact;

- Comfort with ambiguity, anticipates changes, and influences direction of innovative operational strategies;

- Experience with accounting or compliance/audit transactions, preferably in a shared service with strong compliance controls;

- Previous experience with pharmaceutical companies;

- Understanding of MAPP Policy terms and healthcare compliance policies;

- Experience with Foreign Corrupt Practices Act transactions preferred.

  • Global Compliance Operations Specialist

    hace 2 meses

    San José, San José, Costa Rica Convera A tiempo completo

    Job DescriptionWe are seeking a highly skilled Compliance Operations Specialist to join our team. This is a challenging role that requires strong analytical and problem-solving skills, as well as excellent communication and teamwork abilities.The principal function of this position includes reviewing and analyzing real-time transactions for potential...

  • Global Operations Compliance Specialist

    hace 4 semanas

    San José, San José, Costa Rica Pfizer A tiempo completo

    Job SummaryThe Global Operations Compliance Specialist is responsible for ensuring compliance with MAPP policy, Country Annex, and MEET standards in transactions processed through the Service Center. This role involves close monitoring of Meeting Planning Agencies (MPAs) assigned to transactions to ensure logistics actions are completed according to SLAs and...

  • Fintech Regulatory Compliance Specialist

    hace 2 meses

    San José, San José, Costa Rica Svc Operations A tiempo completo

    Job DescriptionWe are seeking a highly skilled and motivated Fintech Regulatory Compliance Specialist to lead our regulatory compliance efforts and obtain the required authorizations and licenses for our projects in Costa Rica.Company OverviewSVC Operations is a dynamic and innovative fintech organization that is revolutionizing the financial services...

  • Compliance Operations Specialist

    hace 2 meses

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    About the RoleCome build the future of entertainment with Amazon Support Services Costa Rica Srl - B20. We're looking for a talented Compliance Operations Specialist to join our team.ResponsibilitiesAs a Compliance Operations Specialist, you will be responsible for day-to-day PV Compliance Trust & Safety Operations through content moderation, classification,...

  • Content Compliance Operations Specialist

    hace 7 horas

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About UsAt Amazon Support Services Costa Rica Srl, we're committed to delivering exceptional customer experiences through innovative solutions. Our team is dedicated to protecting our customers from copyright infringing content and ensuring a globally trusted viewing experience.Job SummaryWe're seeking an experienced Content Policy Operations Specialist to...

  • Compliance Operations Specialist

    hace 2 meses

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job Description: We are seeking a highly motivated Content Policy Operations Specialist to support the Prime Video Trust & Safety Operations team to protect customers from copyright infringing content and demonstrate high judgment on account enforcement. Key Responsibilities: - Conduct manual reviews of global content policy compliance operations.- Make...

  • Global Legal Operations Specialist

    hace 2 meses

    San José, San José, Costa Rica Td Synnex A tiempo completo

    Job Title: Global Legal Operations SpecialistJob Summary: We are seeking a skilled Global Legal Operations Specialist to join our team. The ideal candidate will have experience in legal operations, process management, and project coordination.Key Responsibilities:Coordinate legal operations processes and proceduresDevelop and maintain legal operation systems...

  • Global Content Compliance Specialist

    hace 4 semanas

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job Summary">We are seeking a highly skilled Global Content Compliance Specialist to join our team at Amazon Support Services Costa Rica Srl. As a key member of our Prime Video Trust & Safety team, you will play a critical role in ensuring that Prime Video provides content customers love and trust.">About the Role">This is an exciting opportunity for a...

  • Regulatory Compliance Fintech Specialist Costa Rica

    hace 3 semanas

    San José, San José, Costa Rica Svc Operations A tiempo completo

    Job Description:SVC Operations is a cutting-edge fintech company revolutionizing the financial services industry in Costa Rica. As a dynamic and innovative organization, we are seeking a highly skilled Senior Fintech Project Specialist to lead our regulatory compliance efforts and obtain the required authorizations and licenses for our projects.Key...

  • Policy Compliance Operations Specialist

    hace 2 meses

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job DescriptionAmazon Support Services Costa Rica Srl is seeking an innovative Content Policy Operations Specialist to support the Prime Video Trust & Safety Operations team to protect customers from copyright infringing content and demonstrate high judgement on account enforcement.About the RoleWe are looking for a highly motivated Content Policy Operations...

  • Global Payroll Operations Coordinator

    hace 4 días

    San José, San José, Costa Rica Elements Global Services A tiempo completo

    Elements Global Services is a pioneering HR Technology and Services Company that's revolutionizing the way employers expand and manage employees globally. Our mission is straightforward: to simplify global expansion through cutting-edge technology that breaks down the barriers of globalization, enabling our customers to quickly enter new markets, onboard...

  • Global Meetings Compliance Specialist

    hace 2 meses

    San José, San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARYThe role of Global Meetings Compliance Specialist is responsible for ensuring the quality and compliance of meetings and events transactions within the Latin America region. The successful candidate will process MAPP transactions, monitor Meeting Planning Agencies, and ensure compliance with MAPP policy, Country Annex, and Country Profile.KEY...

  • Content Compliance Specialist

    hace 4 semanas

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    We are seeking a highly skilled Content Compliance Specialist to join our Prime Video Trust & Safety Operations team in Costa Rica. As a key member of our team, you will play a critical role in protecting our customers from copyright infringing content and ensuring the accuracy and completeness of information provided to them.The ideal candidate will have a...

  • Compliance Operations Specialist

    hace 2 meses

    San José, San José, Costa Rica Convera A tiempo completo

    Role Overview">We are seeking a highly skilled Compliance Operations Specialist to join our team. This role will play a critical part in ensuring the company's compliance with external and internal regulations.">Main Responsibilities">">Analyze real-time transactions for potential violations and ensure all transactions processed by Convera are compliant with...

  • Global Payroll Specialist

    hace 2 semanas

    San José, San José, Costa Rica Pfizer A tiempo completo

    About the Role">The Global Payroll Specialist - Compensation and Compliance will be responsible for ensuring timely and accurate execution of all payroll activities and operations for assigned countries and payroll cycles/populations. This includes processing, validation, balancing, audit compliance, exceptions, repayments, off-cycle, post-payroll, and...

  • Global Procurement Operations Specialist

    hace 2 meses

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job Description:We are seeking a highly skilled Global Procurement Operations Specialist to join our team in Costa Rica.About the Role:This is a hybrid-model position, requiring attendance at our SJO11 building in San José for three days and remote work from home for two days. The successful candidate will support the NA-LATAM procurement and business teams...

  • Meetings Compliance Specialist

    hace 1 mes

    San José, San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARYWe are seeking a highly skilled Meetings Compliance Specialist to join our team in San Jose, Costa Rica. This role is responsible for ensuring compliance with MAPP policy, Country Annex, Country Profile, and MEET Standards.BASIC QUALIFICATIONSTo be successful in this position, you will need strong written and verbal communication skills, good...

  • Policy Compliance Specialist

    hace 2 meses

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the Role:Amazon Support Services Costa Rica Srl is seeking an innovative Content Policy Operations Specialist to support the Prime Video Trust & Safety Operations team in protecting customers from copyright infringing content.Key Responsibilities:- Conduct manual reviews of global content policy compliance operations.- Make high judgement decisions on...

  • Content Compliance Specialist

    hace 2 meses

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryWe are seeking an innovative Content Policy Operations Specialist to support the Prime Video Trust & Safety Operations team to protect customers from copyright infringing content and demonstrate high judgement on account enforcement.About the RoleThis Content Policy Operations Specialist will be expected to handle day-to-day issues, but will also...

  • Content Policy Operations Specialist

    hace 7 días

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Amazon Support Services Costa Rica Srl is changing the way people watch movies and TV shows. With millions of titles available on-demand, we're looking for an innovative Content Policy Operations Specialist to support Prime Video's Trust & Safety Operations team. This role protects customers from copyright infringing content and requires high judgment on...