Content Compliance Operations Specialist
hace 14 horas
About Us
At Amazon Support Services Costa Rica Srl, we're committed to delivering exceptional customer experiences through innovative solutions. Our team is dedicated to protecting our customers from copyright infringing content and ensuring a globally trusted viewing experience.
Job Summary
We're seeking an experienced Content Policy Operations Specialist to join our Prime Video Trust & Safety Operations team. As a key member of our team, you'll be responsible for conducting manual reviews of global content policy compliance operations, making high-judgment decisions on compliance actions, and driving projects that improve support-related functions and processes.
About the Role
This is a unique opportunity to work on strategic initiatives that impact our business scalability and customer satisfaction. You'll have the chance to:
- Conduct manual reviews of global content policy compliance operations.
- Make high-judgment decisions on compliance actions.
- Drive projects that improve support-related functions and processes, prioritizing ways to leverage technology and automate.
- Develop and maintain standard operating procedures by coordinating with Policy, Operations, and Program teams.
- Document comprehensive content investigations reports.
- Help drive critical decisions by building dashboards/reports, analyzing metrics, and surfacing insights to improve efficiency.
Requirements
To succeed in this role, you'll need:
- A bachelor's degree or 2+ years of experience working in relevant industries such as law, risk management, investigations, project, or program management.
- Fluency in Spanish, English, and one of the following: Swedish, Danish, or Norwegian.
- Proven ability to exercise judgment when policies are not well defined.
- High level of integrity and discretion to handle confidential information.
- Demonstrated ability to function effectively in a dynamic, fast-paced environment, handling strategic and confidential projects, data analysis, and report writing.
- Demonstrated in-depth experience with MS Office.
What We Offer
As a Content Policy Operations Specialist, you'll enjoy a competitive salary, benefits package, and opportunities for professional growth and development. If you're passionate about movies and TV shows and want to make a meaningful impact on our customers' experiences, we encourage you to apply.
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