Content Compliance Specialist

hace 16 horas


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo
About Amazon Support Services Costa Rica Srl

Amazon Support Services Costa Rica Srl is a dynamic company changing the way people watch movies and TV shows. With millions of titles available on-demand, we are seeking an innovative Content Policy Operations Specialist to support the Prime Video Trust & Safety Operations team.

Job Overview

We aim to provide customers with a trusted experience by ensuring that Prime Video (PV) offers content customers love and trust. Our specialist will protect our customers against content-related risks and drive projects to improve efficiency.

Key Responsibilities
  • Conduct manual reviews of global content policy compliance operations.
  • Makes high-judgment decisions on compliance actions.
  • Drives projects that improve support-related functions and processes, prioritizing ways to leverage technology and automate.
  • Develops and maintains standard operating procedures by coordinating with Policy, Operations, and Program teams.
  • Documents comprehensive content investigations reports.
  • Helps drive critical decisions by building dashboards/reports, analyzing metrics, and surfacing insights to improve efficiency.
Requirements
  • A bachelor's degree or 2+ years of experience working in relevant industries such as law, risk management, investigations, project or program management.
  • Fluency in English and Spanish, with a strong collaboration skill.
  • Proven ability to work across functions and across marketplaces to influence senior leaders.
  • Intermediate SQL skills and experience in threat intelligence research.
  • Organized, independent, and autonomous, able to set and meet own deadlines, and operate both strategically and tactically in a fast-paced environment.
About You

You are a customer-obsessed problem solver who can effectively prioritize work. You have a passion for movies and TV, and you're excited about launching content on Prime Video. If you're looking for a challenging role where you can make a significant impact, apply now



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