Content Reviewer Specialist

hace 2 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo
Job Overview

At Amzn Support Srvcs Costa Rica, we're seeking a highly skilled Content Reviewer Specialist to join our team. This is an exciting opportunity for someone with a passion for delivering exceptional customer experiences and maintaining high standards of quality.

Key Responsibilities
  • Internet Advertiser Review
    • Conduct thorough reviews of web sites to ensure compliance with Content Guidelines.
    • Analyze data and evaluate trends/patterns to improve ad content quality.
    • Approve or disapprove new and changed ad submissions based on policy guidelines.
  • Training & Coaching
    • Coordinate training and mentoring sessions to enhance the skills of new hires.
    • Provide regular feedback and coaching to IARs to help them improve their performance.
  • Maintaining Updates & Documentation and Monitoring workflow
    • Evaluate questions/issues from the team regarding process updates and cascade information to the team.
    • Prepare and maintain training documents, Wiki pages, SOPs, and other relevant materials.
  • Review & Maintain internal process quality
    • Perform quality audits to maintain high internal quality of processes.
    • Provide specific and timely feedback to policers on errors and trends.
Requirements

We're looking for a highly motivated individual with strong analytical and communication skills. The ideal candidate should have:

  • 1+ years of experience with Operations processes.
  • A graduate degree in any discipline.
  • Ability to work with sensitive issues, including but not limited to: content, religious and philosophically sensitive issues, alcohol, tobacco, weapons, and other potentially offensive products.
  • Advanced computer skills using various programs, particularly Microsoft Package (especially Excel).

The ability to work in night shifts and rotational weeks off's is also required.



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