Sea Logistics Customer Care Representative
hace 6 días
We are a leading logistics company dedicated to providing exceptional service and solutions to our customers.
Salary InformationThe estimated annual salary for this position is between $60,000 and $90,000, depending on location and experience.
Job DescriptionKey Responsibilities:
- Provide proactive customer support and consulting services to ensure customer satisfaction and loyalty.
- Manage shipments, including qualification and entry of customer orders into operational systems.
- Handle complaints and quotations, providing accurate and timely information to customers.
- Onboard new customers, incorporating their requirements into KN systems.
- Maintain and integrate customer data within KN systems.
- Cultivate customer relationships through knowledge exchange with sales teams and establishment of operative partnerships.
- Analyze and prepare reports to optimize customer care and satisfaction.
Your Background:
- Degree in relevant field such as ADM, COMEX, IR, or similar.
- Experience in sea logistics and customer-facing roles.
- Proficiency in intermediate-level English skills.
Why Work with Us:
- Gain access to comprehensive training programs and opportunities for career growth.
- Enjoy competitive compensation packages and benefits, including tuition reimbursement and employee discounts.
- Be part of a global logistics leader with a presence in diverse markets.
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